The first few minutes
What to Do Right Now
Find your problem and do this first:
- Smell gas? Get out. Don't touch switches or flames. Call your gas company or 911 from outside.
- Flooding? Shut off the main valve, near the curb or where the line enters the house. Then turn off the water heater (gas to off, or flip its breaker) and open the lowest faucet.
- Sewage coming up? Stop using water. Keep kids and pets away.
- Water near outlets? Stay clear. Shut off power only if you can reach the breaker dry.
Our faith, our standard
Honest About What's Urgent
We believe honest work honors God. Here is what that looks like.
If It Can Wait, We'll Say So
Water off and holding? Cody will say a morning visit is fine, so you don't pay to rush.
If Someone Else Is Faster, We'll Say So
If he can't get there in time, he'll tell you on the phone.
Plumbing for a Greater Purpose
A portion of every job goes to a local ministry.
What to expect when you call
Before We Arrive
Cody helps you shut things off by phone and gives an honest arrival time.
During the Visit
We stop the damage, find the cause, and price the repair in writing first.
When We Leave
Water on if safe, cleanup, and a plain list of remaining work for insurance.
How emergency calls work
Stop the Damage, Then Fix It Right
You talk to the one plumber who shows up, and he's honest about timing.
- Cody, not a call center
- Shutoff help over the phone
- Written price before the repair
The honest limits
- If he's busy, he'll help you find someone else
- Stop the leak now, finish after parts or permit
Call Now vs Can Wait Until Morning
| Call now | Can wait | |
|---|---|---|
| Gas smell | Leave, call 911 first | Never |
| Burst pipe | Main won't shut off | Main off and holding |
| Sewage | Coming up in the house | One slow drain |
| Water heater | Leaking, won't stop | No hot water, no leak |
| Toilet | Overflowing, valve stuck | Valve off, just clogged |
Emergency Plumbing FAQs
How fast can you get here?
It depends where Cody is and what he's doing. He gives you an honest time on the phone, and says so if it's too long for your situation.
Do you charge more for nights and weekends?
Yes. Nights, weekends and holidays add a surcharge, usually $225 to $325 on top of the regular price, and you hear it on the phone before we come.
Where is my main water shutoff?
Usually in a box near the curb by the water meter, and often at a valve where the line enters the house or garage. Find it before you need it.
Is a sewage backup dangerous?
It can be, since sewage carries germs. Keep kids and pets away, don't run water or touch it bare-handed, and call us to clear the line.
What if I can't shut the water off?
Call right away and Cody will try to walk you through it. A stuck curb valve may need a meter key, or the water utility can shut it off at the meter.
Related help
- Burst & Frozen Pipe Repair
- Gas Leak Detection & Repair
- Water Heater Repair
- Drain Cleaning
- Slab Leak Repair
Emergency Plumbing in: New Braunfels, Gruene, Canyon Lake, Seguin, Schertz, Cibolo, Garden Ridge, Bulverde, Spring Branch.